Frequently Asked Questions
Your Pest Control Questions, Answered.
Most service requests are handled within 24-48 hours. Same-day service available in Utah, Salt Lake, and Davis counties.
Yes. Every regular service includes free re-treatments between visits if pests return. No questions asked.
General pests (ants, spiders, earwigs, box elder bugs), rodents (mice, voles), wasps, hornets, and more. For specific issues like bed bugs, termites, or wildlife, contact us — we have specialty options.
We use modern, low-toxicity products applied per label, and prioritize exclusion and prevention over chemicals wherever possible. Treatments are dry within an hour, after which the area is safe for kids and pets.
Three tiers on our pricing page: Essential, Plus, and Complete. Each is a clear monthly or per-service rate with no hidden fees. See /pricing for details.
Yes. We have dedicated commercial programs for 11 industries including restaurants, hotels, healthcare, food processing, warehouses, and more. See /commercial.
"All the service I had this last week have been wonderful. Technicians were courteous and well informed."
- Kathy Moore
Prompt and Thorough
“They us feel important to be their customer. ”
- Greg Harsha
Prompt and Thorough
"Mountain West was prompt and very thorough. Also, they were very friendly and made us feel important to be their customer."
- Greg Harsha
Knowledgeable and Attentive
“He was very knowledgeable in where to check.”
- Nicole Scherrer
Knowledgeable and Attentive
"Parker noticed concerns we had right away. He was very knowledgeable in where to check. I super appreciate you all!"
- Nicole Scherrer
Customer for Life
“It’s been the same employee that comes out and he is always professional, informative, kind to my animals, and does a GREAT job.”
- Courtney T.
Customer for Life
"I’ve used Mountain West a few times now out here in the Valley and it’s amazing how well it works. It not only kills all the nasty bugs but it keeps them away for months. We have a bad spider issue if we don’t keep up with it. We notice a HUGE difference the next day after they come out. It’s been the same employee that comes out and he is always professional, informative, kind to my animals, and does a GREAT job. Very thorough which I appreciate as we have had Utah tarantulas in our house!!! Will never use another pest company! Ever!"
- Courtney T.
Excellent Customer Service!
“I have used this company for a few years and have always been satisfied with their customer service.”
- Dale R.
Excellent Customer Service!
"The technician was in training and had a supervisor with him. They arrived on time. They were polite and efficient. The person that did the inside of my house did a great job and sprayed everywhere I asked him to treat. I’m sure they did a wonderful job outside. I have used this company for a few years. I have always been satisfied with their customer service."
